Tag Archives | online reviews

Embrace Complaints

Got Complaints? Hug Your Haters!

Everyone has haters. No matter how hard you try, there’s bound to be someone complaining loudly after each mistake. It’s up to you to decide how to handle complaints. Was pop icon Taylor Swift right when she said you should just “shake it off?” Or, does it pay to embrace complaints and Hug Your Haters, […]

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online reviews

Got Online Reviews?

How important are online reviews? Would you go to a restaurant you knew nothing about? Would you hire a lawyer with zero client reviews? What about a plastic surgeon? The fact is, the experiences of others have always heavily influenced how we decide where to spend our hard-earned money. Online reviews are now more important […]

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Customer Satisfaction

The Wisdom of Crowds: How Online Reviews Can (and Will) Boost Your Business

A recent Local Consumer Review Survey conducted by BrightLocal found that nearly 9 out of 10 consumers rely on online customer reviews to determine the quality of a business. Those same consumers admit that they trust online reviews just as much as personal recommendations. However, the root of that trust is split 50/50; while some […]

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