Tag Archives | customer

4.07

Amazon Controls The Customer Experience

Last year, Amazon made some major changes to the way they ship to their customers. Prime members were used to all sorts of perks, like Amazon Video and 2-day shipping. Over the course of several months, however, customers began to notice a very specific change: 2-day shipping had become 1-day shipping. At a glance, this […]

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customer

Don’t Let Your Customers Break Up With You

This Friday is Valentine’s Day, folks, and it’s a great reminder to not let your personal relationships fall by the wayside. But how are your business relationships doing? Have you been tracking your customer retention? How long has it been since you reminded your clients that you care? If you’re not sure, then you could […]

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1.14

The Secret to High Event Turnout

We’ve been holding events at The Newsletter Pro for a while now, and after some imperfect attempts, we’ve finally found our rhythm. However, in hindsight, I think the events we struggled with were actually blessings in disguise. They taught me and my team what not to do in the future, and I’ve carried those lessons […]

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